Site Planning & Strategy:
Autism Spectrum Web Portal

This portal is designed to serve as the primary point of entry for resources and treatment information about Autism Spectrum Disorder (ASD) in Washington state. This preliminary content strategy and site architecture was created in partnership with University of Washington, Seattle Children's Autism Center, and UW Autism Center. 

My role: Product Manager and Content/Design Development

The Challenge

How might we create an online treatment and community resource hub for individuals and families impacted by autism?
Living with autism can be challenging. For many parents with autistic children, the process of getting a diagnosis and securing treatment is both daunting and exhausting. In the Seattle area, there is currently no centralized source of information, which adds stress to an already stressful situation. This project provides the content strategy and preliminary designs for a centralized web portal about autism resources in Washington.
The project began with thorough user research interviews with parents of children with ASD, autistic adults, and local medical experts. We wanted every stakeholder to have input on this initiative.

Key Insights from User Research

  • It’s difficult to navigate Autism Spectrum Disorder—there are lots of resources but no guidance for the process
  • Need for a roadmap that is easy to understand, in languages other than English
  • People feel relieved when they are a part of a community. A safe and central place to discuss life with autism would be welcome.
  • It’s important to find support for any individual who is impacted by autism (siblings, parents, etc)
  • A desire to increase understanding of autism through advocacy and education
  • Self-advocacy is important to autistic individuals
This empathy map explores the viewpoint of a parent with a child who has just been evaluated for Autism Spectrum Disorder. Additionally, there are notes with plans for research tactics and potential features to include in the web portal.

Persona Development

Site Map

The site map was created for users that are new to ASD as well as for those who have a deep understanding of autism but are looking for additional resources or support.

Wireframes

​The designs outline features of prime importance to many users:
  • Localized language translation
  • A filtering system that allows users to find providers
  • Access to resources that are customized to user needs

Recommendations for Development & UI Design

Accessibility and Inclusion
  • Localized translation
  • Prioritize design considerations for individuals with ASD and other cognitive or sensory needs
  • Responsive design with some features optimized for mobile view

Provide Custom Resources using Filtering Tools
  • Detailed provider/clinic search
  • Resources customized by audience needs

​Encourage and Build Community
  • Stories and videos provided by users
  • Provide access to community and support groups
  • Emphasize advocacy and independence of autistic individuals