Site Planning & Strategy:
Autism Spectrum Web Portal

This portal is designed to serve as the primary point of entry to Autism Spectrum Disorder (ASD) resources in Washington state.
This preliminary strategic plan was created in partnership with University of Washington, Seattle Children's Autism Center, and UW Autism Center. 

My role: Product Manager and Content/Design Development
The project began with user research through interviews with parents of children with ASD, individuals with ASD, and local medical and content experts.

Key Insights from User Research

  • It’s difficult to navigate Autism Spectrum Disorder—there are lots of resources but no guidance for the process
  • Need for a roadmap that is easy to understand, in languages other than English
  • People feel relieved when they are a part of a community where they can discuss about Autism with people who understand it.
  • It’s important to find support for any individual who is impacted by ASD (siblings, parents, etc)
  • A desire to increase understanding of ASD through advocacy and education
  • Self-advocacy is important to individuals with ASD
This empathy map explores the viewpoint of a parent with a child who has just been evaluated for Autism Spectrum Disorder. Additionally, there are notes with plans for research tactics and potential features to include in the web portal.

Site Map

The site map was created for users that are new to ASD as well as for those who have a deep understanding of autism but are looking for additional resources or support.

Wireframes

​The designs outline features of prime importance to many users:
  • Localized language translation
  • A filtering system that allows users to find providers
  • Access to resources that are customized to user needs

Recommendations for Development & UI Design

Accessibility and Inclusion
  • Localized translation
  • Prioritize design considerations for individuals with ASD and other cognitive or sensory needs
  • Responsive design with some features optimized for mobile view

Provide Custom Resources using Filtering Tools
  • Detailed provider/clinic search
  • Resources customized by audience needs

​Encourage and Build Community
  • Stories and videos provided by users
  • Provide access to community and support groups
  • Emphasize advocacy and independence of individuals with ASD